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Pet insurance

Working with your pet insurance company

Nobody likes filling out forms, so our reception team does not charge you to complete your insurance forms. We deal with all the major pet insurance companies.

In most cases, we can claim from the insurance companies directly for your pet’s treatment, but we do ask that any treatment is pre-authorised to confirm cover is in place. We’re pleased to do the paperwork, but you will need to be involved since the companies will want your agreement.

In some cases, the pet insurance company might charge you a referral fee if you do not go to the referral centre of their choice. If this happens, we’ll refund you the amount once all documentation is received. This is important to us because we believe you should have a choice about where your pet receives treatment.

Our reception team can answer any questions you might have about your pet insurance. Please call us on 01473 230999.

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